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POMERICO GROUP

BPO – Business Process Outsourcing

Pomerico’s BPO service means taking full responsibility for selected operational processes within your company-such as HR, administration, finance, or IT support. With this solution, you gain ready-to-use results without the need to engage your own internal resources. Pomerico provides a dedicated team of specialists, professional management, and guarantees delivery of agreed KPIs.

  • Reduced internal workload - Pomerico takes full responsibility for HR, finance, IT, and administrative processes, so your team can focus on strategic priorities.
  • Faster operational outcomes - Dedicated teams and professional management deliver ready-to-use results quickly, without delays or operational bottlenecks.
  • Reliable performance delivery - Agreed KPIs are met consistently, ensuring stable, predictable, and high-quality operational outcomes.

What do we do?

Operational Cost Optimization

  • through effective tax, legal, and operational solutions, we significantly reduce the cost of running your business. Partnering with Pomerico is an investment that pays off.

Complete Administrative Support

  • recruitment, HR, payroll, and benefits are fully managed by Pomerico, allowing you to focus on strategic areas.

Scalability & Fast Deployment

  • ready-to-go teams of specialists can be deployed within days, depending on the service. This includes nearshoring in Poland solutions for international companies.

Dedicated Project Manager

  • we provide an expert responsible for day-to-day communication, goal achievement, and performance reporting.
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See your Business Case

Who is our BPO for?

Our BPO solutions are designed for organizations that want to save time, reduce costs, and focus on what truly drives their business growth.
We take over operations so your teams can concentrate on strategy, innovation, and scaling.


We work best with companies that:

  • Are growing dynamically and need scalable operational support (e.g. HR, Finance, IT).
  • Want to reduce employment costs without compromising service quality.
  • Operate internationally and need a trusted local partner in Poland who understands compliance, market specifics, and culture.
  • Have complex processes that need automation, standardization, or fresh optimization.
  • Seek a partner, not a vendor – someone who understands their goals and takes full responsibility for results.

 

We partner with both international corporations and scaling technology companies.

Regardless of your size – we act as your operational team.

  • Contact us
  • Wiktoria Wierzbicka

HR Project & Operations Manager 

Companies choose Pomerico BPO because we deliver measurable results - not promises.

92% project success, 0-7% turnover, and full teams onboarded in less than 3 weeks-all with a transparent, fixed monthly fee and no hidden costs.

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Pomerico Group excels in HR knowledge and organizational culture. Our experiences confirm that Pomerico Group is not only an expert but also a reliable partner who understands the challenges associated with organizational functioning. Their adeptness in identifying issues and crafting effective solutions ensures that collaborating with them is a guarantee of development. Despite not being a large company, they offer advantages through their flexibility, swift decision-making, and a genuine sense of care in working with you. Despite not being a large company, they offer advantages through their flexibility, swift decision-making,
and a genuine sense of care in working with you.

Julia Kasparek
COO, DATUMO

Cooperation process

01.

Analysis & Diagnosis

  • We start by understanding your organization. We analyze current processes, team capacity, costs, and operational challenges. Based on this, we identify which areas will bring the greatest ROI through outsourcing.

02.

Cooperation design

  • We build a tailored BPO model: defining scope, KPIs, team structure, and reporting tools. Every project has a dedicated Project Manager and Team Leader responsible for quality and communication.

03.

Implementation & onboarding

  • Within just a few weeks, we take over your operational processes. We handle recruitment, onboarding, compliance, HR and payroll administration, ensuring a seamless transition with no downtime or disruption. Your team starts performing - immediately.

04.

Reporting & optimization

  • We provide regular reports and strategic insights. Based on data, we continuously optimize processes, costs, and efficiency. This is how our cooperation turns into a long-term partnership, not a one-time service.

POMERICO GROUP

What processes can we take over?

Finance & Accounting

  • Payroll and HR administration
  • Controlling and financial reporting
  • Invoicing and accounts management
  • Budgeting and cost optimization
  • Cash flow management, tax reporting, audit support, procurement processing

HR & Administration

  • Recruitment and talent acquisition
  • HR and personnel management
  • Employee benefits administration
  • Onboarding and retention programs
  • Learning & development, performance management, HR analytics

IT & Support

  • Helpdesk and technical support
  • System maintenance and configuration
  • Application monitoring and issue resolution
  • User access and infrastructure management
  • IT security monitoring, software deployment, cloud services management

Marketing & Sales Support

  • Market research and data analysis
  • CRM management and database updates
  • Campaign planning and coordination
  • Customer service and client communication
  • Social media management, content creation, lead generation

Operations & Back-Office

  • Order processing and workflow management
  • Logistics coordination
  • Vendor and supplier support
  • Document management and reporting

Compliance & Risk Management

  • Regulatory compliance support
  • Internal audit coordination
  • Risk reporting and process controls

POMERICO GROUP

Case Studies - Real Results for Our Clients

ALL CASE STUDIES

Market Entry Made Simple Hedepy’s Seamless Launch in Poland with Pomerico

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60 Hires, 1,600 Applications, 40,000 People Reached

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HR Transformation at Datumo Comprehensive Strategic Project

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Recruiting a Strategic Sales Leader for market expansion

VIEW CASE STUDY
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Recently asked questions
Check our FAQ

What is BPO in Poland and how does Pomerico deliver Business Process Outsourcing?
  • BPO means entrusting us with full responsibility for selected operational processes such as HR, finance, administration, or IT support. At Pomerico, we don’t just “take over tasks” - we deliver ready-to-use, measurable results. With over 2 000 completed projects and 92% effectiveness, we guarantee efficiency, compliance, and transparency at every stage.
  • Clients outsource payroll, HR, recruitment, finance controlling, IT Service Desk, and even full back-office operations. We provide dedicated project managers and clear KPIs (SLA, quality metrics) so you know exactly what you’re getting. It’s more than outsourcing - it’s an extension of your business.
  • Cost savings (up to 33% lower operational costs in client cases), higher productivity (up to 38% performance boost), and significantly reduced turnover (0-7% in outsourced teams). Most importantly, you gain a trusted partner that frees your leadership from administration and allows you to focus on growth.
  • Yes. Outsourcing reduces fixed costs, eliminates the need to build internal HR/Finance departments, and with Pomerico you can start with just one employee - no minimum.
  • Yes. Pomerico ensures full compliance with labor law, taxes, social security, contracts, confidentiality and industry regulations (e.g., DORA, GDPR). Clients receive auditable processes and complete documentation.
  • Usually within 2-3 weeks, and even faster with pre-verified candidates. For larger teams, onboarding is typically 50% faster than internal hiring.
  • Yes, an outsourced team can work fully remotely. Pomerico specializes in building and managing remote teams across Europe, ensuring seamless communication, productivity, and integration with your internal processes. Our teams use secure collaboration tools, project management platforms, and regular reporting to maintain high performance and accountability, even when working off-site. Remote setups allow you to access top talent without geographic limitations, while we handle coordination, compliance, and operational support to ensure smooth project delivery.

BPO (Business Process Outsourcing) in Poland is widely used across multiple sectors due to the country’s skilled workforce, competitive costs, and robust operational infrastructure. The industries most commonly leveraging BPO services include:

  • Finance & Banking – accounting, payroll, compliance, and reporting processes.
  • Insurance – policy administration, claims processing, and customer support.
  • IT & Technology – software development, technical support, and IT operations.
  • Manufacturing & Industry – supply chain management, HR, and administrative processes.
  • Shared Services & SSC – back-office operations, procurement, and operational support.

Polish BPO providers like Pomerico enable companies in these sectors to scale teams efficiently, optimize costs, and maintain high-quality service delivery.

  • Yes, many clients use a combined model. Pomerico acts as a one-stop partner for HR, payroll, legal, recruitment and operations.
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POMERICO GROUP

We Optimize Operational Costs Through Efficient Teams

  • We act as your internal team - We are not an agency. We take full responsibility for people and processes.
  • Scale when you need it - Hire faster, more flexibly, and without long-term commitments.
  • Efficiency proven by numbers - 2 500+ projects delivered, 85% of clients in long-term cooperation.

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  • Company
  • Services
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  • Contact us
  • Wiktoria Wierzbicka

    HR Project & Operations Manager
          Your first point of contact 
 Available Mon–Fri, 9:00–17:00 CET

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