BPO - Business Process Outsourcing
Pomerico's BPO service means taking full responsibility for selected operational processes within your company-such as HR, administration, finance, or IT support. With this solution, you gain ready-to-use results without the need to engage your own internal resources. Pomerico provides a dedicated team of specialists, professional management, and guarantees delivery of agreed KPIs.
- Reduced internal workload - Pomerico takes full responsibility for HR, finance, IT, and administrative processes, so your team can focus on strategic priorities.
- Faster operational outcomes - Dedicated teams and professional management deliver ready-to-use results quickly, without delays or operational bottlenecks.
- Reliable performance delivery - Agreed KPIs are met consistently, ensuring stable, predictable, and high-quality operational outcomes.
Benefits for Your Business
Measurable results across every engagement.
Operational Cost Optimization
Through effective tax, legal, and operational solutions, we significantly reduce the cost of running your business. Partnering with Pomerico is an investment that pays off.
Complete Administrative Support
Recruitment, HR, payroll, and benefits are fully managed by Pomerico, allowing you to focus on strategic areas.
Scalability & Fast Deployment
Ready-to-go teams of specialists can be deployed within days, depending on the service. This includes nearshoring in Poland solutions for international companies.
Dedicated Project Manager
We provide an expert responsible for day-to-day communication, goal achievement, and performance reporting.
POMERICO GROUP
Who is our BPO for?
- Are growing dynamically - And need scalable operational support (e.g. HR, Finance, IT).
- Want to reduce employment costs - Without compromising service quality.
- Operate internationally - And need a trusted local partner in Poland who understands compliance, market specifics, and culture.
- Have complex processes - That need automation, standardization, or fresh optimization.
- Seek a partner, not a vendor - Someone who understands their goals and takes full responsibility for results.
Companies choose Pomerico BPO because we deliver measurable results - not promises.
92% project success, 0-7% turnover, and full teams onboarded in less than 3 weeks-all with a transparent, fixed monthly fee and no hidden costs.
Pomerico Group excels in HR knowledge and organizational culture. Our experiences confirm that Pomerico Group is not only an expert but also a reliable partner who understands the challenges associated with organizational functioning. Their adeptness in identifying issues and crafting effective solutions ensures that collaborating with them is a guarantee of development. Despite not being a large company, they offer advantages through their flexibility, swift decision-making, and a genuine sense of care in working with you.
Julia Kasparek-Guzik
COO, Datumo
Cooperation Process
Analysis & Diagnosis
We start by understanding your organization. We analyze current processes, team capacity, costs, and operational challenges. Based on this, we identify which areas will bring the greatest ROI through outsourcing.
Cooperation Design
We build a tailored BPO model: defining scope, KPIs, team structure, and reporting tools. Every project has a dedicated Project Manager and Team Leader responsible for quality and communication.
Implementation & Onboarding
Within just a few weeks, we take over your operational processes. We handle recruitment, onboarding, compliance, HR and payroll administration, ensuring a seamless transition with no downtime or disruption. Your team starts performing - immediately.
Reporting & Optimization
We provide regular reports and strategic insights. Based on data, we continuously optimize processes, costs, and efficiency. This is how our cooperation turns into a long-term partnership, not a one-time service.
What do we do?
Finance & Accounting
Payroll and HR administration, Controlling and financial reporting, Invoicing and accounts management, Budgeting and cost optimization, Cash flow management, tax reporting, audit support, procurement processing
HR & Administration
Recruitment and talent acquisition, HR and personnel management, Employee benefits administration, Onboarding and retention programs, Learning & development, performance management, HR analytics
IT & Support
Helpdesk and technical support, System maintenance and configuration, Application monitoring and issue resolution, User access and infrastructure management, IT security monitoring, software deployment, cloud services management
Marketing & Sales Support
Market research and data analysis, CRM management and database updates, Campaign planning and coordination, Customer service and client communication, Social media management, content creation, lead generation
Operations & Back-Office
Order processing and workflow management, Logistics coordination, Vendor and supplier support, Document management and reporting
Compliance & Risk Management
Regulatory compliance support, Internal audit coordination, Risk reporting and process controls
Case Studies — Real Results for Our Clients
Strategic excellence across international markets.
Market Entry Made Simple: Hedepy's Seamless Launch in Poland with Pomerico
Czech-based online therapy platform Hedepy planned to expand into the Polish market. Pomerico delivered end-to-end EOR, legal, tax, and operational support.
HR Transformation at Datumo: Comprehensive Strategic Project
Pomerico delivered a 17+ phase HR transformation for Datumo covering recruitment systems, employer branding, organizational design, and performance metrics.
Recruiting a Strategic Sales Leader for Market Expansion
Kardex approached Pomerico with a strategically critical assignment -- to recruit a Country Sales Manager through structured executive search.
60 Hires, 1,600 Applications, 40,000 People Reached
Babord VAP entrusted Pomerico with recruiting 60 employees for a new production line through community engagement and creative field-based sourcing.
High-precision solutions for the modern corporate landscape.
Explore All InsightsGot Questions?
Frequently Asked Questions
Your next step starts here.
Ready to optimize your processes, scale your team or enter a new market? One conversation is enough to know if we're the right fit.
- We act as your internal team
We are not an agency. We take full responsibility for people and processes.
- Scale when you need it
Hire faster, more flexibly, and without long-term commitments.
- Efficiency proven by numbers
2 500+ projects delivered, 85% of clients in long-term cooperation.